Terms and Conditions
PLEASE NOTE THAT BELOW PROVISIONS ONLY GOVERN THE PURCHASE OF REGULAR ITEMS – SHOULD YOU WANT TO BUY OR HAVE BOUGHT SECOND HAND ITEMS (OR PRE-LOVED ITEMS) KINDLY REFER BELOW TO OUR CIRCLE TERMS AND CONDITIONS.
1.1. Zeffeer.com is a website operated by Cristina Gheiceanu, a company registered in Switzerland under registration number CH21735690341 and located at Allee du Verger 14, 1763 Granges Paccot.
1.2. Zefeer can be reached here for any question regarding these Terms and Conditions and matters connected to orders and purchase.
1.4. These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain zeffeer.com from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.
Please make sure you have read and understood them before placing an order.
The Customer and Zeffeer are hereinafter collectively referred to as the “Parties”.
1.5. Zeffeer reserves itself the right to amend these Terms and Conditions from time to time. The new version will not be retroactive, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.
1.6. In these Terms and Conditions, the following terms shall have the meaning ascribed to them below:
a) “Site”means the domain.
b) “You” means the customer who places an order.
c) “Customer” means the individual who places an order. Purchases made on our Site are only to private individuals and not companies.
d) “Working Day” means a day which is neither (i) a Saturday or Sunday, nor (ii) a public holiday in the Customer’s country.
e) “Order” means the order submitted by you to the Site to purchase product(s) from us.
f) “Content” means all texts, graphics, videos, pictures and all other information published on the Site.
g) “Third Party Sites” means any site not provided by Zeffeer.
h) “Contract” means the order placed by you for the purchase of product(s) in accordance with these Terms and Conditions.
i) Words imparting the singular shall include the plural and vice versa.
2. ORDERING/ FORMATION OF CONTRACT
2.1. You may only purchase products from us if you are legally capable of entering into a binding contract with us, you are an authorised user of the payment method used to pay for your order.
2.2. Our Site will guide you step by step for finalising your purchase and placing your order. You will be informed with a recap’ detailing the substantial information of your order before placing your purchase. We strongly recommend you to carefully verify all the details of your order before placing your purchase as we cannot guarantee that we will be able to amend your details afterwards.
2.3. Once you have placed your order, we immediately contact your payment provider for authorisation to take payment from your account. We will not process your order until we have received such authorisation .
2.4. Once payment has been accepted, we’ll send you an e-mail to confirm the purchase. This email is acknolegdegment of the purchasing contract between you and us.
2.5. Zeffeer.com retains the right to refuse any purchase request made by you for legitimate grounds such as, for example, if we are not able to process your payment or if a product becomes out of stock. If a Product becomes out of stock between the time you place an order and the time our warehouse processes it, we will cancel the purchase of said product since it is no longer available. If this is the case, we will notify you and issue a refund. If for any reason we are unable to fulfil your order, you will receive a cancellation email. If payment has already been withdrawn for such cancelled order, we will refund the same amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, Zeffeer will contact you.
3. PRICING AND PAYMENT
3.1. Prices stated on the Site apply to all orders made through the Site. All prices are inclusive of VAT (where applicable). Delivery costs and any other costs which might apply will be charged in addition and are clearly displayed during the checkout process.
3.2. Zeffeer has the right to change or update information at any time without any warning, including errors with prices, details and descriptions which appear on the Site.
3.3. If an incorrect information has been specified for any product you have purchased, do not hesitate to contact our customer service under the conditions laid down in provision 1.3 of these Terms and Conditions.
3.4. We offer various types of payment methods. You will be able to find all the payment methods available for your country during the checkout process.
Please note that we do not accept cash or cheques.
3.5. All payments are subject to validation checks and authorisation by the payment service provider you have chosen. If the provider refuses to, or does not for any reason, authorize payment, you will then be notified by email and/or during checkout. Other T&C might therefore apply.
3.6. If the provider refuses to, or does not for any reason, authorise payment, the order will be cancelled and you will then be notified by email and/or during checkout.
3.7. Occasionally, we may provide special offers and discounts relating to certain products on the Site. The conditions of use relating to any special offer or discount will be specified at the time of issue.
3.8. We reserve the right to withdraw such special offers or discounts at any time, without warning.
3.9 Please note that You are responsible for any costs associated with money transactions.
4. SHIPPING AND DELIVERY
4.1. Shipping costs will be charged in addition to the purchase price of your product, which is clearly displayed where applicable and included in the ‘Total Cost’ section at checkout.
4.2. We aim to dispatch orders within one (1) to two (2) working days following the confirmation email. Please note that dispatch time might take longer due to high seasons-sales, unexpected events or availability of product.
4.3. We will carry out a pre-authorisation check on the card used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.
4.4. You will receive a shipping confirmation email once your parcel has been dispatched. The promised delivery time starts from the moment you receive your confirmation email.
4.5. The amount of the delivery fee will depend on the country you are located.
4.6. You must provide us with a complete and accurate delivery address information as we cannot guarantee that we will be able to amend it after purchase. The customer is solely responsible for any error of delivery due to a lack of information or error on the delivery address while placing the order. Risk and ownership shall be transferred to you once the products are in your possession.
4.7. Our carriers will make every effort to deliver your order within the promised delivery time. Nevertheless, delays are sometimes inevitable. Please contact our customer service if you have not received your parcel within the promised delivery time.
4.8 Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days, you are entitled to cancel your purchase.
4.9. Should your parcel be delivered to a specific delivery point, you agree to pick up said package within the time specified in the delivery notification. Packages shall normally be retrieved personally with valid identification and order number. If you do not collect your parcel in time, your order will be sent back to us and fully refunded.
4.10. Our carriers do not deliver on weekends and public holidays. Please note delivery of your order may take longer during sale or other busy periods.
5. RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
5.1 As a consumer you always have 10 days right of withdrawal that you can only return products you have purchased through the Site
5.2.1. Without prejudice to your statutory right of withdrawal (see below), you can return products (and gift cards!) for any reasons up to 10 days days after receiving your order. Please use the return shipping label enclosed with your order. Contact our customer service should you have lost said label.
5.2.2. Returns are accepted for discounted items and provided that the product is in its original condition, unwashed and that all the tags are still attached. Due to hygienic and health reasons, we do not accept return for unsealed cosmetic & underwear products by you.
5.2.3 Zeffeer will not bear cost of the returns.
5.2.4. As soon as your return reaches our warehouse and has been processed by us, we will issue a refund. The return process can take up to two (2) weeks from the moment you send back your product. Once we have processed your return, you will receive a credit memo email. You will then receive your refund within up to 10 days.
5.2.5 We do not offer exchanges for returned items. If you wish to purchase a new item, please place a new order.
5.2.6 All refunds will be made using the same method of payment you used to purchase the product.
6. LEGAL GUARANTEE OF CONFORMITY
6.1. Should you find defects in the items you have purchased, please contact our customer service.
7. LIMITATION OF LIABILITIES AND WARRANTIES
7.1. We make no warranties in relation to this Site or the information, materials, contents made available. We do not warrant that the Site will be continuously available, or the information on this Site is true, non-misleading or accurate.
7.2. Any information and contents on the Site should not be construed as Zeffeer giving advice of any kind.
7.3. You agree not to use any of our products for any commercial and/or business purposes, and we exclude liability for loss of revenue/profits, loss of contracts, loss of business, loss of opportunity or loss of reputation. Our maximum liability to you for any loss or damage arising in connection with your purchase on the Site shall be limited to the total price of your order.
8.1. The trademarks, names and logos displayed on the Site are registered and unregistered trademarks of Zeffeer and/or its partners. Prior written permission from Zeffeer and/or its partners is required for use of any trademark, image or video from the Site. Thus, it is strictly forbidden to copy, reproduce, download, post, transfer or distribute any document which comes from the Site, in any ways.
10. CONFLICT OF TERMS AND CONDITIONS
10.1 If there is conflict or contradiction between the provisions of these Terms and Conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of Zeffeer will no longer be valid.
11.1 1If any provision of these Terms and Conditions becomes unenforceable or invalid in any jurisdiction, court or authority, the remaining provision and all other provisions will remain in full force and effect.
12. LAWS AND DISPUTES
12.1 These Terms and Conditions are governed and construed in accordance with Swiss laws.
12.2 Contracts concluded through the Site as well as any dispute arising out or in connection from them shall be governed by Swiss law. An amicable solution (through an ombudsman system) shall be considered before any judicial remedies. In the event where this solution would fail, Swiss courts shall have a non-exclusive jurisdiction to settle any disputes arising out from these Terms and Conditions. This provision shall not deprive European consumers from their national statutory rights.
12.3. In addition, and should you not be able to settle any dispute with Zeffeer, you can also submit complaint to the EU’s online dispute resolution platform. The Online Dispute Resolution platform is available via the following link: http://ec.europa.eu/odr.
These terms and conditions were created on 26 March 2020.