Privacy Policy

INTRODUCTION

Zeffeer is committed to respecting and protecting your privacy. Our goal is to be clear about what information we collect and how we use and protect your personal information. 

The below Privacy Policy (together with our Terms and Conditions, any other documents referred to in it and our Cookie Policy) outlines how we may collect, use, store and process your personal information.

We truly hope that you will take time to read it through as we have no other goal but to maintaining your privacy. Please remember that you can manage your information and protect your privacy anytime by, for instance, viewing and editing your information in your account or controlling what kind of cookies are used when you visit our website.

A LITTLE REMINDER ABOUT Zeffeer

This Privacy Policy is for the website https://www.zeffeer.com

 company organized under the laws of Swiss, with registration number CH21735690341 and its registered address at

Allee du Verger 14, 1763 Granges Paccot, Switzerland!

PRINCIPLES

This Policy is based on the following principles:

  • Personal data shall be processed lawfully, fairly and transparently;
  • Personal data shall only be collected for specific, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
  • Personal data shall be adequate, relevant and limited to what is necessary for processing;
  • Personal data shall be accurate and, where necessary, kept up to date with every effort to erase or rectify without delay;
  • Personal data shall be kept in a form such that the data subject can be identified only as long as is necessary for processing;
  • Personal data shall be processed in a manner that ensures the appropriate security;
  • Personal data shall not be shared with third parties except when necessary in order for them to provide services upon agreement;
  • Data subjects must easily exercise their rights.

WHAT PERSONAL INFORMATION ARE COLLECTED?

Personal information is data that can be used to identify or contact you.

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

If we do collect personal data, we will nevertheless never collect sensitive personal data about you. The EU’s General Data Protection Regulation (GDPR) defines sensitive personal data as “categories of personal data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.”

When you use the Website and/or purchase from us, we may gather various information. In any event, we are committed to ensuring that the information we receive and use are appropriate for the below purposes.

A. WHEN YOU SET UP AN ACCOUNT

We may collect and process the following information:

Email address, Full name, Phone number, Billing address, Shipping address, Visited and Liked products, Order history, Login Facebook information you link to your Zeffeer account 

We use the above information from the following purposes:

  • So you can create your account
  • So you can pre-register information that will be asked at the checkout
  • So you can manage your account, facilitate purchasing process
  • So you can check out your orders history
  • So you can quickly log into zeffer.com and not registered any account
  • To provide you with product you might like

The legal grounds to process your personal data are:

  • The processing for your account is based on our legitimate interests* so we can give you access, for instance, to your order history, list of liked products, or ease-up your purchases at the checkout.

B. WHEN YOU MAKE A PURCHASE

We may collect and process the following information:

Email address, Full name, Phone number, Billing address, Shipping address, Payment information details

We use the above information from the following purposes:

  • So you can purchase and receive your order
  • So we can prevent and detect fraud
  • So you can receive updates about your order via e-mail, sms or our app
  • So you can receive marketing communication via email or SMS
  • So we can send you NPS surveys and contact you to know what you think about our services
  • So we can notify you about changes to our services
  • So you can receive your refund, and we can manage the whole return process

The legal grounds to process your personal data are:

  • The processing of your personal data is necessary for the contract between you and zeffeer (to fulfil and deliver your purchases), for compliance with our legal obligations and our legitimate interests*

C. WHEN YOU INTERACT WITH OUR WEBSITE

We may collect and process the following information:

Email address, Information gathered when you visit our website

We use the above information from the following purposes:

  • So you can sign up to our newsletters and receive information, news and offers about our products
  • So we can inform you and remind you of any task which remains uncompleted (incomplete orders, abandoned baskets)
  • So we can inform you when a product is back in stock
  • So we can provide, update, maintain, improve and protect our website, business and services
  • So we can deliver relevant website content and online advertisements.

 The legal grounds to process your personal data are:

  • The processing of your personal data is based on your consent (when you sign up for our NL and ask to be reminded when a product is back in stock) or based on our legitimate interests*  

D. WHEN YOU CONTACT US

We may collect and process the following information:

Name, Email address, Telephone number, Correspondence history, order information, shipping address, payment information, ID documentation

We use the above information from the following purposes:

  • So you contact, communicate with us
  • So we can manage, administrate all your queries
  • So we can verify your identity when you request further information based on your rights

 The legal grounds to process your personal data are:

  • The processing of your personal data is necessary for the contract between you and us, and based on our legitimate interests*

E. WHEN YOU ENTER OUR COMPETITIONS

We may collect and process the following information:

Contact details such as email address, full name, telephone number, shipping address, your written replies and information submitted in the contest

We use the above information from the following purposes:

  • So we can smoothly and perfectly manage the competitions (contact contestants, identify contestants, deliver prize deliveries)

 The legal grounds to process your personal data are:

  • The processing of your personal data is necessary for the contract between you and us

*When we rely on the ‘legitimate interests’ condition, Zeffeer will always meet the following requirements:

  • We must process the information for the purposes of our legitimate interests or for those of a third party to whom we disclose it;
  • The above interests must be balances against your interests. The “legitimate interests” condition will not be met if the processing is unwarranted because of its prejudicial effect on your rights and freedoms, or legitimate interests. Zeffeer’s legitimate interests do not need to be in harmony with those of the individual for the condition to be met. However, where there is a serious mismatch between competing interests, your legitimate interests will always come first.

MARKETING COMMUNICATIONS

If you happen to purchase or willingly give us your email address, you will receive marketing messages by email and/or SMS.

These marketing messages are only meant to warn you about our current and next offers.

You can of course decide to unsubscribe from us at any time.

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USE OF DATA FOR ADVERTISING PURPOSES

We happen to use data collected during your visit to create banners and ads when you visit other third websites. Those ads are created via pixels and are based on information we hold about you (such as search history) which explains why you will be able to see ads matching items that are similar to those you have checked out on our website.

All information use to create those ads are pseudonymized and we will never use data that clearly identify you.

SHARING YOUR INFORMATION

We will never sell your personal data to any third party.

However, we may share your personal information with companies who are experts in their field and assist us in operating the website, conducting our business or servicing you.

Do not worry though! Each of our service providers have been selected by us for their ability to provide the particular services needed, including their ability to handle your personal information. All those providers provide sufficient guarantees to implement the technical and organisational measures necessary to meet the requirements of the GDPR and our own.

We share your personal information in the following cases:

  • To any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries;
  • In the event that we sell or buy any business or assets, data may be disclosed to the prospective seller or buyer of such business or assets;
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Zeffeer, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
  • If we are processing it on behalf of a customer;
  • To companies for the performance of any contract we enter into with you or them and that help us provide our services adequately such as, payment service providers, delivery companies or our warehouse.
  • To other professional services companies such website hosts, advertising/marketing agencies and analytics or search engine providers helping us run, improve and optimise the Website or helping us store your data.
  • With your express consent.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will hold your personal data for as long as you are you have an account and for as long as is necessary to comply with our legal/ regulatory obligations, resolve disputes, prevent fraud and abuse or enforce our terms and conditions.

When we no longer need to retain your personal data, it will be deleted or be anonymised so that you can no longer be identified from it.

We securely destroy all financial information once we have used it and no longer need it.

LINKS TO OTHER WEBSITES OR SOCIAL MEDIA

Our site or newsletters may contain on occasion links to and from other websites of our partners, advertisers and affiliates. Please note that this Privacy Policy only applies to this website. If you visit any of these websites, we therefore suggest you to read their own privacy policy as we do not accept any responsibility or liabilities for these policies.

HOW TO CONTACT US

If you have any questions about this Privacy Policy and/or have any enquiry relating to your Personal Data, please contact us reference to our legal address.

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review. We will post any updates on this webpage. If significant changes are made, we will directly contact you by email so you can review the changes. Please check back frequently to see any updates or changes to our Privacy Notice.

The Privacy Policy was last updated 26 March, 2020.